Privacy Policy
Effective Date: 8/27/2025
We value your privacy. This policy explains what information we collect when you use our website, how we use it, and how we keep it safe. By using this site, you are agreeing to the practices described here.
1. Information We Collect
Information you share with us
When you fill out a form or contact us through this site, you may choose to provide:
Your name
Email address
Phone number
Any other details you include in your message
Information collected automatically
When you browse our site, some basic technical details may be logged, such as:
Your IP address
The type of browser or device you are using
Which pages you visit on the site
We do not use cookies or tracking tools unless clearly stated in the future.
2. How We Use Your Information
The information we collect is used only to:
Reply to your questions or messages
Provide requested services
Improve the way this site works
Meet legal or ethical requirements
3. Sharing of Information
Your information is not sold or rented to anyone. It may be shared only in limited cases, such as:
With trusted providers who help run this website (e.g., email or hosting services)
If required by law or court order
With your consent
4. Client Information and HIPAA
If you become a client, any health information you share in the course of therapy is protected by the Health Insurance Portability and Accountability Act (HIPAA). You will receive a separate HIPAA Notice of Privacy Practices that explains in detail how your protected health information (PHI) is handled.
5. Links to Other Websites
Our site may include links to other websites. We do not control those sites and are not responsible for their privacy practices. Please review their policies before sharing your information.
6. Security
We take reasonable steps to safeguard the personal information you provide. However, please remember that messages sent over the internet (such as through email) are not always completely secure. Avoid sharing sensitive details through unprotected forms.
7. Your Rights
You may contact us at any time to:
Ask about the information we have about you
Request updates or corrections to your details
Change your preferences for communication
8. Children’s Privacy
This website is meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, please notify us so we can remove it.
9. Updates to This Policy
We may make changes to this Privacy Policy from time to time. The “effective date” above shows the latest version.
10. Contact
For questions or concerns about this Privacy Policy, please reach out to:
Jaelene Luna/ Bloom and Mind Counseling and Play Therapy
Jaelene@bloomandmindplaytherapy.com
713-489-3087
Website Disclaimer
General Information Only
The information provided on this website is for general educational and informational purposes only. It is not intended to be a substitute for professional mental health treatment, medical advice, diagnosis, or therapy.
No Therapeutic Relationship
Visiting this website or contacting us through it does not establish a therapist-client relationship. A therapeutic relationship is only formed after an intake process, signed agreement, and consent to treatment.
Emergency Situations
If you are experiencing a mental health crisis or believe you may harm yourself or others, please call 911 or go to your nearest emergency room. You may also call or text 988 in the United States to connect with the Suicide & Crisis Lifeline for immediate support.
External Links
This website may contain links to third-party sites. These are provided for convenience only. We are not responsible for the content, accuracy, or privacy practices of those external websites.
Changes
We may update the content on this site from time to time, but we make no guarantee that all information is current, complete, or free from error.
How to Request Your Health Care Records
Clients and legal guardians have the right to request access to their health care records.
To request your records:
Submit a written request by email or through the secure client portal, if applicable.
Include your full name, date of birth, and a description of the specific records you are requesting.
Requests may be subject to identity verification and applicable fees as permitted by law.
Records will be provided within the timeframe required by Texas and federal law.
If you have questions about requesting records, please contact Bloom & Mind Counseling and Play Therapy directly using the contact information listed on this website.
How to Contact the Texas Behavioral Health Executive Council
If you would like to contact the Texas Behavioral Health Executive Council (BHEC), which oversees behavioral health licensing boards in Texas, you may do so using the information below:
Texas Behavioral Health Executive Council
Website: https://www.bhec.texas.gov
Contact Page: https://www.bhec.texas.gov/contact-us
The Council can provide information about licensure, regulations, and the complaint process.
How to File a Consumer Complaint
If you believe your rights have been violated or you wish to file a consumer complaint, you may contact the Office of the Texas Attorney General’s Consumer Protection Division.
You can file a complaint online at:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
This process is independent of the practice and allows consumers to raise concerns related to services provided in Texas.
These disclosures are provided in accordance with Texas House Bill 4224 and Texas Health & Safety Code §181.105.